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LinkedIn is Buggy

The main social platform I use is LinkedIn. I've been using it for many years. Over my years of using it I've found it to be very buggy. I began posting the bugs I found as LinkedIn posts. That didn't seem to get much attention or have any meaningful affect, so I created a Github project to contain the bugs as issues.

That project and the issues can be seen here.

I continued to make posts on LinkedIn as well, linking to the newly created issue as I find new bugs. In the hope that perhaps LinkedIn will pay attention I '@linkedin' them. The most recent one I got a message from LinkedIn support. They said they will reach out to me about the issues.

It took a week or so but eventually they did create an internal ticket and give me the ticket number. I could not see the detail of that ticket. They said someone would reach out to me.

Here is the interaction that took place through LinkedIn messaging:

• LinkedIn
  Your LinkedIn Query

  Hi David, hope you're doing well!

  This is a follow-up to your recent post: https://lnkd.in/gHBpPt8F

  Thanks for bringing this to our attention, and we're sorry for any inconvenience this may have caused. Please share your registered email address and a link to the post where you experienced this, so we can take a look into this for you. Thank you! -FC

• Me
  One of my emails I have registered against this account is ~~~~~~~~ ( censored )

  The details of the issues I have encountered with LinkedIn can be seen on the repo: https://github.com/nanoscopic/linkedin/issues

  Each issue has a description of the conditions in which I encounter the issues.

  I continue to encounter various issues and defects with the system, and will continue to log the problems as I encounter them.

  I've additionally seen other people posting about some of these same issues. I'm not the only one noticing these sorts of problems.

• LinkedIn
  Thanks for your reply. I've created a ticket (231206-025103) on your behalf. The appropriate team will be in touch with you via email in 24-72 hours. Let us know if you need anything else. Have a good rest of your day. -MA

Someone did reach out.

This is the email I received from the vaunted LinkedIn support:

    Hi David,
    Thank you for contacting us. I am Rakshit and I'll be
    assisting you. I'm so sorry for the inconvenience this has
    caused. Based on your description, I'm unable to determine
    the nature of your issue or replicate it. Could you please 
    reply with some additional details or screenshots explaining
    the following?
    1. What were you attempting to do?
    2. What page were you viewing?
    3. What steps did you take prior to experiencing your issue?
    Here's a link to instructions on how to create a screenshot
    if you need it:
    https://www.linkedin.com/help/linkedin/answer/223
    I look forward to your response, as it will give me a better
    understanding of how I can help.
    Regards,
    Rakshit
    

I did not respond to this, as I don't know that I have it in me to respond professionally to such a garbage response.

We all know that large companies such as LinkedIn farm out their support to the lowest bidder, and that the quality of those support agents is terrible. That said, this response is still inexusable. In case you are wondering, no, this person never actually paid any attention to any of the details I had already given. He clearly read absolutely nothing and did absolutely no followup.

I pay money monthly to LinkedIn, and this is what I get in response for reporting bugs to them?